Installer Certification

Anyone buying a LG Chem RESU storage for their home has a clear expectation: Namely, that the storage system just works. And that it helps to gain the maximum benefit from his or her own solar system over many years.

Ensure installation quality

We think that the installation of our products is not particularly complicated. We have paid attention to this during development. Nevertheless, there are some points to consider. To ensure a high and consistent installation quality, we at LG Chem have launched the LG Chem Certification Program for our installation partners.

The Sequence: 3 Steps

To make participation as flexible as possible, we offer our certification training on demand. This approach allows you to comfortably follow your webinar from your computer at your workplace. Following the webinar, we invite you to an online test. All successful graduates will then receive a certificate within a few minutes.

1

Sign up for the webinar and participate conveniently from the workplace.

2

Complete the certification test online and receive the certificate within minutes.

3

Sign up as LG Chem Partner at the portal and register the certificate.

The added value of a certification

We offer all certified installers the free listing in our online installer search. You will be found by potential end customers and can win customers with the help of the certificate. The attractively designed certificate can also be exhibited in your operating rooms, signaling your visitors that RESU batteries are installed by well-trained professionals. In addition, our installation partners benefit from constant information on product innovations and exciting sales campaigns.

LG Chem RESU Installer Network Coverage 

LG Chem RESU Installer Network Coverage EMEA

Starting this summer (2020), for RESU10M we will bind the warranty offered by us to the certification of the installer. For RESU10M installations after July 30th 2020 we will require the installer to be certified in order to grant the 10 year warranty.  RESU10M installers will be able to make sure their end customer benefits from the warranty by registering the RESU storage system in our partner portal.

Get certified now

We have aroused your interest? Then click on this button and sign up for one of the upcoming trainings.

Frequent questions regarding the certification

You still have questions? You are in good company. That’s why we’ve summarized the most common questions below (and of course the answers):

No reason to worry. Until now (May 2020) we grant the end customer warranty independently of an installer certification. We plan to change this – but all installations up tp now are covered.
From August 1st, 2020 onwards we will require that the installer of a RESU10M unit is certified as a precondition for our warranty.

The reason is simple: It is the most recent product. We will introduce this dependency step by step for all new products that we are going to present in the future.

Of course not. There is a special RESU10M training for you. It just takes 15 minutes and the online exam is also very quick – we think it can be done in less than 30 minutes alltogether.

If all questions have been answered correctly, the certificate will arrive within 15 minutes. If this does not work, please check your SPAM folder for a message from the sender lgessemea@gmail.com. Maybe not all questions were answered correctly? Then just try again.

The certificates issued so far relate exclusively to the 2nd generation RESU products mentioned in the certificate. For future product generations, we will offer a separate certification.

There are two steps required for your business to appear as a certified installer:

If you are not yet registered as an LG Chem Partner, please visit our Partner Portal and register with this form.

  1. It is important that you open the legal texts once by clicking on “view all” and scroll down to the end – this is the only way to “check off” the checkbox on the form by clicking on “Confirm”.
  2. A few days after receiving the certificate you will receive another mail with a “product number” for your certificate. You can register this number like a RESU product in the Partner Portal. After successful completion of this registration, your company will appear in the search.

The procedure is described in this document.

RESU Gen2 refers to the 2nd generation of our RESU products which we started to ship in 2017. It comprises RESU3.3, RESU6.5, RESU10, RESU13, RESU7H and RESU10H. RESU10M is NOT a RESU Gen2 product as it has been presented in 2019 and represents the 1st modular LG Chem storage device.