Anyone buying a LG Energy Solution RESU storage for their home has a clear expectation: Namely, that the storage system just works. And that it helps to gain the maximum benefit from his or her own solar system over many years.
Ensure installation quality
We think that the installation of our products is not particularly complicated. We have paid attention to this during development. Nevertheless, there are some points to consider. To ensure a high and consistent installation quality, we at LG Energy Solution have launched the LG Energy Solution Certification Program for our installation partners.
The Sequence: 3 Steps
To make participation as flexible as possible, we offer our certification training on demand. This approach allows you to comfortably follow your online lessons from your computer at your workplace. Following the online training, we invite you to an online test. All successful graduates will then receive a certificate directly on that website.
The added value of a certification
We offer all certified installers the free listing in our online installer search. You will be found by potential end customers and can win customers with the help of the certificate. The attractively designed certificate can also be exhibited in your operating rooms, signaling your visitors that RESU batteries are installed by well-trained professionals. In addition, our installation partners benefit from constant information on product innovations and exciting sales campaigns.
LG Energy Solution RESU Installer Network Coverage EMEA
From this summer (2020) we will make the guarantee we offer conditional on the certification of the installer and the registration of RESU products. This requirement applies to RESU installations after 30 September 2020. Certified RESU installers can ensure that their end customers benefit from the guarantee by registering the RESU storage system on our website.
Get certified now
We have aroused your interest? Then click on this button and attend the online course.
Frequent questions regarding the certification
You still have questions? You are in good company. That’s why we’ve summarized the most common questions below (and of course the answers):
No need to worry. Up to now (July 2020), we have been providing the end customer guarantee independently of any certification of the installer. We plan to change this – but all installations carried out so far are not affected by this.
From 1 October 2020, registration of the batteries by a certified installer will be a prerequisite for receiving the 10-year guarantee. This applies to all RESU products from this date
Of course not. There is a special RESU10M training for you. It just takes 15 minutes and the online exam is also very quick – we think it can be done in less than 30 minutes alltogether.
If all questions have been answered correctly, the certificate will arrive within 15 minutes. If this does not work, please check your SPAM folder for a message from the sender firstname.lastname@example.org. Maybe not all questions were answered correctly? Then just try again.
The certificates issued so far relate exclusively to the 2nd generation RESU products mentioned in the certificate. For future product generations, we will offer a separate certification.
There are two steps required for your business to appear as a certified installer:
- It is important that you open the legal texts once by clicking on “view all” and scroll down to the end – this is the only way to “check off” the checkbox on the form by clicking on “Confirm”.
- A few days after receiving the certificate you will receive another mail with a “product number” for your certificate. You can register this number like a RESU product in the Partner Portal. After successful completion of this registration, your company will appear in the search.
The procedure is described in this document.
RESU Gen2 refers to the 2nd generation of our RESU products which we started to ship in 2017. It comprises RESU3.3, RESU6.5, RESU10, RESU13, RESU7H and RESU10H. RESU10M is NOT a RESU Gen2 product as it has been presented in 2019 and represents the 1st modular LG Energy Solution storage device.