GDPR – Privacy policy

DATA PROTECTION INFORMATION (EU-DSGVO)

This Privacy Policy describes the processing of personal data when using the websites of LG Energy Europe GmbH. It also explains the choices you have regarding your personal data (“your rights”) and how you can contact us.

Responsible within the meaning of Art. 4 No. 7 GDPR is the 

LG Energy Solution Europe GmbH

Otto-Volger-Str. 7C

65843 Sulzbach (Taunus)

E-mail: data.protect@lgensol.com

If you have any questions regarding the processing of your personal data by us or on the subject of data protection in general, you can contact our data protection officer at the above address with the addition “The Data Protection Officer” or by e-mail to data.protect@lgensol.com.

Definition of personal data

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, your name, your (business) contact details, your telephone number or your e-mail address.

  1. PROCESSING OF DATA WHEN USING OUR WEBSITE – LOG FILES

When you access our website, the following information of a general nature (so-called log file data) is automatically recorded:

Date and time of access; IP address; website from which our website was accessed; websites accessed via our website; pages visited on our website; information about the browser type and version used; operating system.

The temporary storage of this data is technically necessary for the correct delivery of our website. The data is also required when using the Internet and when accessing a website. We store the log file data to ensure the functionality and security of the information technology systems. For these purposes, our legitimate interest lies in the storage of log file data for a period of 12 month. The legal basis for the processing of personal data is Art. 6 para. 1 sentence 1 lit. f GDPR or Art. 6 para. 1 sentence 1 lit. a.

  1. PROCESSING OF DATA WHEN USING THE WEBSITE – YOUR ENQUIRIES

If you send us an enquiry by e-mail or enter your data on our contact page, we will collect the data you provide voluntarily to process and respond to your request. We store this data for verification purposes for a period of up to two years. Legal basis for data processing Art. 6 para. 1 sentence 1 letter f GDPR. These enquiries will only be processed by us and your data will not be forwarded.

If you send an enquiry via the Installer Map, your enquiry will be sent both to LG Energy Europe and to our business partners. The legal basis for this is Art. 6 para. 1 sentence 1 letter b.

  1. NOTES ON GUARANTEEING DATA SECURITY

We take technical and organisational security precautions on our website to protect the personal data stored by us from access by third parties, loss or misuse and to enable secure data transfer.

We must point out that due to the structure of the Internet, unwanted access to data by third parties can occur. It is therefore also your responsibility to protect your data against misuse through encryption or in some other way. Without appropriate protective measures, data transmitted unencrypted, even by e-mail, can be read by third parties.

  1. YOUR RIGHTS AS A DATA SUBJECT

Every data subject has the following rights:

  • Right to information (Art. 15 GDPR)
  • Right to rectification of inaccurate data (Art. 16 GDPR)
  • Right to erasure or a right to be “forgotten” (Art. 17 GDPR)
  • Right to restriction of processing of personal data (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR).

You can object to the processing of personal data for advertising purposes, including the analysis of customer data for advertising purposes, at any time without giving reasons.

In addition, the data subject also has a general right to object (see Art. 21 (1) GDPR). In this case, the objection to data processing must be justified. If the data processing is based on consent, your consent can be revoked at any time with effect for the future.

The easiest way to exercise your rights as a data subject is to contact data.protect@lgensol.com. You also have the right to lodge a complaint with a data protection supervisory authority.

  1. OUR COOKIE- POLICY

GENERAL INFORMATION ON THE USE OF COOKIES

Our website uses so-called cookies. Cookies are small text files that are stored on your end device and saved by your browser. They serve to make our services more user-friendly, effective and secure. We use both temporary cookies, which are automatically deleted when you close your browser (“session cookies”), and persistent cookies. See also our separated Cookie-Policy on this website.

You have the choice of whether you want to allow cookies to be set. You can make changes in your browser settings. In principle, you have the choice of accepting all cookies, being informed when cookies are set or rejecting all cookies. If you decide in favour of the latter option, you may not be able to make full use of our website. You can make individual settings in the cookie settings (link at the bottom of the website).

When cookies are used, a distinction must be made between cookies that are absolutely necessary and cookies that are used for other purposes (measurement of access figures, advertising purposes).

MANDATORY COOKIES WHEN USING THE WEBSITE

We use session cookies on our websites, which are absolutely necessary for the use of our websites. These include cookies that enable us to recognise you when you visit the site during a single session. These session cookies contribute to the secure use of our website.

USE OF COOKIES WITH YOUR CONSENT

If you click on the link to the cookies listed below you will find an overview of the cookies that we use with your consent given at the beginning of your use of the website. You will also find an opt-out option for each explanation of their use. These are cookies for recording the usage behaviour of our website.

USE OF COOKIES TO RECORD USER BEHAVIOUR (TRACKING)

The use of tracking cookies enables us to recognise users when they access our website again and thus assign usage processes to an internally assigned code number (pseudonym). This allows us to record and analyse repeated visits to our website.

  1. GOOGLE ANALYTICS 4

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how they handle your personal data can be found in Google´s privacy policy: https://policies.google.com/privacy?hl=de.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following address Link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

We have concluded an order processing contract with Google, in which we oblige Google to protect our customers’ data and not to pass it on to third parties.

  1. MICROSOFT CLARITY

Various user information is collected and stored on this website via the “Microsoft Clarity” service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA (hereinafter “Microsoft”) for the statistical analysis of user behaviour and for optimisation and marketing purposes. The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. We have concluded an order processing contract with Microsoft, in which we oblige Microsoft to protect our customers’ data and not to pass it on to third parties.

  1. YOU TUBE

The provider of YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how they handle your personal data can be found in YouTube’s privacy policy: https://policies.google.com/privacy?hl=de. 

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following address Link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

We have concluded an order processing contract with Google, in which we oblige Google to protect our customers’ data and not to pass it on to third parties.