While investing in a residential energy storage system is a smart move, it’s equally important to have a service app that complements and enhances the overall experience. Convenience and fast service are important factors in convincing new customers of home storage systems. Since September 1, LG Energy Solution published the new GECP(Global ESS Customer Portal) application for an even more convenient and efficient service.
Residential energy storage systems are long-term investments, and like any other complex technique, they require maintenance to ensure longevity and optimal performance.
When a technical issue occurs, a service app can be a lifesaver. With the new GECP application LG Energy Solution ensures another way of easy access and a direct link to service team for both the customer and the installer. The new service app is not just a convenience; it’s a powerful tool that simplifies the entire service team and repair process. From initiating support requests to scheduling installers quickly and streamlining the RMA process, the app revolutionizes the residential storage maintenance. So, if customers ever encounter an issue with their battery, the app is a fast and hassle-free way to get the help they need, ensuring they can continue to enjoy the benefits of clean and sustainable energy.
The GECP app delivers maximised usability
With just a few taps on the app requests can be initiated. All necessary information can be easily entered directly into the application via an input mask or via QR code. The request will then be submitted to LG Energy Solution and all further steps will be initiated. The LG Energy Solution Call Center will reach out to the end-customer if they open a request to provide the support needed and assign an installer. The processes are completely intuitive. Customers can choose a convenient time slot, and the app will confirm the appointment with the installer. The app permanently provides users with a detailed overview of the current status of their service request, giving them instant notifications regarding delays or rescheduling options. This keeps them informed and minimizes any inconveniences. Customers do not need a new account for this app. They can use the same ID and password as for RESU monitor app or on the LG ESS Battery website to log in.
How Installers benefit from the GECP app
Apart from the end customer, the app also offers advantages for the installers themselves. Appointment management with customers becomes more efficient, giving the installer a chance for quicker responses. At the same time, the app offers the installer an efficient communication channel to the LG Energy Solution Service Team and the option to open service requests themselves.
The most important benefit are RMA requests. These can now be made easily while still on-site. The app makes the RMA process easier, faster and convenient. Photos or videos of the inspection can be uploaded via the app and forwarded to the customer care team giving them the opportunity to quickly assess the situation and make a decision. Thereby the app provides real-time updates on the current RMA status – which eliminates the hassle of contacting the call center for RMA status checks.
Customers can still contact the LG Energy Solution Service Team directly by phone (+49 (0) 6196 5719660 for Germany and +39 02 82397609 for Italy), e-mail or the RESU monitor app and receive all the information and support they need.
The new LG Energy Solution GECP app is available for Android and iOS and can be downloaded here: